What You Should Know About Your Yoga Studio Software
When shopping for software for your studio, there are a number of factors to consider. It’s a big decision, after all. fitDEGREE has put together some key questions to ask when analyzing software providers so you can make the most well-informed and confident choice for the unique needs of your business.
1. Does the Software Offer Intuitive Features?
Your new software should be easy-to-use while also offering intuitive features you need to run a successful studio. These features should give you more time back, not take up your time.
Specific features to look for:
A mobile app so students can book classes and pay bills
A staff app to manage students and administrative operations
Easy-to-understand reports and customizable dashboards
2. How Straightforward is the Pricing?
It’s important to find a software provider that not only fits within your budget but also allows you room to grow your business without driving up costs. When looking at pricing, seek answers to the following questions:
How is the pricing structured? Is there a sliding scale based on student or is it a flat fee each month (or year)?
Is a contract required?
Are there additional fees for certain features, and if so, which features and how much?
3. How Reliable is the Payment Processing?
There’s nothing more maddening than studio software that you can’t fully trust with payments. Your software needs to be equipped with automated billing and payment processing– it will be a breath of relief for both you and your students. Make sure to ask:
Does the software have payment processing partners? If so, what services do they partner with?
Are there setup fees or monthly fees for working with payment processing partners?
Does the payment processor offer competitive, stable rates?
4. Can Members Self-Service through this Software?
The easier you can make your studio experience for your students, the more likely they are to stick around. Your members need to be able to interact with your business whenever, wherever.
Is there an app your members can use?
Does the software have the ability for members to book classes, pay bills, check into class, and easily communicate with you?
Can students update their own information through the user end of the platform?
5. Does the Software Provider Offer Educational Resources?
Software providers who truly care about the studio businesses they service should provide helpful insight and education about the industry. After all, they’re in the business of helping you grow your business. Ask:
Does the software provider offer helpful guides to grow your business?
Do they actively blog or podcast?
Do they have live webinars or events for studio owners to attend?
6. Does the Software Offer Integrated Websites?
You can’t afford to invest in a software solution that doesn’t synchronize your data and tools. Your studio needs software with fully integrates your websites, marketing, and business management tools. Be sure to ask:
Does the software offer fully integrated websites with forms that drive more prospective members to your business?
Do the websites host engaging content and quality imagery that represent your brand?
Are the websites secure and backed up to the cloud?
Are the websites responsive to all screen sizes?
7. Does the Software Provider Offer Complimentary Onboarding?
When you start using any new software solution, there’s always a learning curve. Your software provider needs to be able to provide as much custom guidance as you need to become confident using their software. Ask the provider:
Do they offer a complimentary onboarding training session when you sign up?
How many sessions do they offer? Are there additional sessions offered once initial sessions are complete, and what is the cost?
Are the sessions recorded so you can train future staff members?
Do you onboard with one point of contact throughout the process or multiple customer service agents?
8. Does the Provider Offer Responsive, In-House Customer Support?
Not every software provider offers satisfactory customer support once onboarding is complete. Be sure that this software provider:
Offers phone, email, and chat support from a team that operates in-house, not outsourced
Has a reasonable response time to customer service inquiries
Has positive ratings regarding customer support by current users
9. Does the Provider Offer Live Demos to See the Software in Action Before You Buy?
Even if a software provider seems like a great fit for you, at the end of the day, you still need to be able to see this software in action before making a final decision. Be sure to ask:
Do they offer a free live demo with a real person who can walk you through the software features?
Is the demo recorded?
Do they offer a free trial of the software so you can explore it for yourself before deciding to purchase?
If a software provider has answers that satisfy all of the above questions, then you can be confident that it’s the right software solution for you. To schedule a free demo with fitDEGREE, head over to our Sneak Peek.