fitDEGREE: Customer Support Specialist

TLDR 

  • Studio management software for studio fitness businesses (yoga, pilates, barre, etc.)

  • Onboarding, support and administrative work

  • 3 month temporary position with goal to make permanent

  • Starting rate at $15 per hour (negotiable at 3 month mark

  • Monday thru Friday: 9am to 5pm (may change based on client needs)

About fitDEGREE

fitDEGREE is Socially-Driven Studio Management Software to Grow Your Fitness Business. We live in a world dominated by social media, so building a successful studio requires you to tap into the power of community. fitDEGREE seamlessly manages the business while empowering your happiest members to help you grow it.


Goal of the Customer Support Specialist Position

fitDEGREE is all about keeping things simple, fun and engaging. This reflects from the culture we enforce to the software we have created. The goal of the customer support specialist position is to create an incredible onboarding and support experience with studio fitness businesses as well as gather feedback on future product development. 

Ideal Candidate

We are looking for someone that is a people’s person, empathetic and tech savvy. This industry is created by people that enjoy being dealt with like a business partner, not just another transaction so it’s important to always make them feel warm and fuzzy. They also can be afraid/ nervous of software so when they overreact to small issues, you will need to easily weather the storm and let them know you have their back.

Summary of Position

  • Onboard clients. Teach them to use the system and implement their business model via screen share.

  • Respond to customer queries in a timely and accurate way, via phone, email or chat.

  • Identify customer needs and help customers use specific features.

  • Analyze and report product malfunctions.

  • Keep track of information about technical issues and useful discussions with customers.

  • Monitor customer complaints on social media and reach out to provide assistance.

  • Share feature requests and effective workarounds with team members.

  • Inform customers about new features and functionalities via live/ recorded screen share sessions.

  • Follow up with customers to ensure their technical issues are resolved.

  • Note that we are a startup and at any given point you will be needed to wear “multiple hats” and help us with tasks that are within your skill set such as cold lead outreach, social media postings, etc.

We Will Provide You With

  • An understanding of the industry, a background of the company and it’s future plans

  • Training of the fitDEGREE software

  • A computer and monitor to use in the office

Expectations

  • Monday through Friday with core hours of 9am to 5pm. Guarantee of 40 hours per week.

  • Onboardings may also happen outside of these hours and you can modify your day/ week accordingly.

Compensation

  • 3 month temporary position with the goal to make full time.

  • Starting rate of $15 per hour. Will be re-evaluated at 3 month mark.