Yes! Upgrading from fitDEGREE to your very own branded app is very simple! All that would be required of you would be your Setup Fee, providing our team with your branded app information, and announcing to your clients that you have made the switch. Once you switch over nothing changes for you or your clients! Your admin will become branded. Your clients will use the same login on your branded app as they did the fitDEGREE app and business will carry on as usual.

Something to consider is the costs of any additional integrations you utilize as well as your payment processing.  

Payment processing occurs per transaction on fitDEGREE and can be calculated as 2.9% + $0.30 per transaction on credit cards(typed or swiped) and a flat $1 fee for ACH payments.

Integrations though are up to you. Additional associated costs with running your business via fitDEGREE would depend for example on what emailing platform you choose to integrate. So be sure as you plan your transition to consider the costs of fitDEGREE, the costs of payment processing, and the costs of any integrations you feel you cannot live without

fitDEGREE includes the transferring of your client list, your packs, and your memberships as a free service. fitDEGREE will also include credit card information transfer as a free service when entering the software.

The typical journey is 3 sessions of 45 minutes or less each. Session 1, your initial on boarding, your goal is to begin putting your business model into the software with your Onboarding Specialist. Often you spend most of your time in Setup building your class and pricing model. In session 2, your follow up, the Onboarding Specialist will open with any questions you have from your work in the Admin and then close out the educational process helping you discover discounts, reporting, client accounts, and how to process sales. In session 3 you will then talk strategy. Our team will provide you with templates for your launch for your clients, your team, and your social media!

The goal is for you to have a minimum of 3 calls and leave the process feeling well organized and ready to take on the transition process!

Yes, Yes, Yes! Our team is here to help you in any way we can! So … What do we offer you? As you kick off your fitDEGREE journey you will get 3 dedicated sessions with a member of our on boarding team. In these sessions you will have an initial on boarding, a follow up, and a launch strategy call. Now, we fully understand that no process is the same, so if you need additional time and check in between calls, no sweat! We can do that!

We would love to have a simple X days or weeks answer to this, but the truth is that every process is different. So let’s break it down.

A typical launch into a non-branded app can happen within 3 sessions. It is most often seen that these sessions are spread over 3 weeks, but you can also speed it up by doing multiple in a week if your schedule allows for this.

A branded app launch though is contingent upon not only completion of 3 calls but also app creation. Our team always strives to have apps out by mid-month. Apps are created within the first week of the month and then approved by their app stores and then the studio can go live.

Another reason a launch might move slower is if you request credit card data from your current software. This is a longer process which can take 2-3 weeks, so always consider this as well when planning your transition.

Something else to consider is the complexity of your setup or personal schedule. Some clients can kick off after 3, 45 minute sessions, and others have additional checkins between their calls because they did not have as much time per day or week to dedicate to getting their business model into the admin.

The truth is, you can go as fast or as slow as your schedule allows with added constraints of 1) a branded app creation timeline, and 2) any requested data being needed from your current software.

Our support team might be small, but it is mighty! Support for us is all-hands-on-deck. Monday through Friday you can count on a team member monitoring the support channel between 9am-5pm. Our team also performs weekend check ins but places priority on tickets which require more immediate attention.  

On any given day you can contact us via email at support@fitdegree.com or pre-schedule a support video chat with the team at https://calendly.com/fitdegree/support 

You can also contact our team members by phone, but we recommend email and pre-scheduled video calls for best service. Why? Because our team can provide the additional visual aids and clarification via these methods that we feel phone conversations tend to lack.

Yes. You can currently note that all original fitDEGREE clients have their original pricing honored and that will not change.

Unlimited. Enough said.

Yes. We do not believe in preventing clients from the use of features and using them as a tool to make more money. We work so that you all can stay in business, and we want to make sure you have all the tools you need and want for a simple pricing model.

You certainly can! When coming over from another software you can transfer over your client list, your credit card data, your packs, and your memberships.  

Something to keep in mind though is your current software provider might have a several hundred dollar charge in order to obtain your credit card information. We recommend you investigate this prior to deciding if this is something you wish to transfer over as it is a larger financial commitment.

Yes! Within fitDEGREE there are two options, you can go for the branded app or you can utilize the fitDEGREE app. Two choices, two prices. It’s that simple.

Now you may be thinking, what is being held from me if I don’t go branded. The answer is again simple. Nothing. All fitDEGREE clients have access to all fitDEGREE features. Branded app clients though get a more White Labeled feel to their experience on the software. Their app is branded. Their admin is branded. Their experience is that of their own brand.

fitDEGREE has an exclusive Facebook page for our studio owner clients. Here they can open discussions with each other or with our staff! Additionally, we provide educational resources on this page and updates on what’s happening in the fitFam business and community side of things!

Yes! Our team hosts fitSpot Guru! A podcast dedicated to continuing education for studio owners who use our platform! Check it out here - https://www.fitdegree.com/podcast

fitDEGREE is constantly growing and adapting to industry and client needs. We could never be where we are today without feedback and we continue to see it as a core component to our business. As a result, change can be expected. It might mean new features or it might mean a facelift for the admin. No matter what this “change” means, our team is always here to help studio owners adjust.

When we launch an update we always provide announcements to our client base letting them know what the update was for and if it has any additional functional or aesthetic changes to our admin platform. Our team prides itself on communication and clarity so there are a few things we do to assist clients with change.

1. Provide clients with videos describing any changes or new features
2. Send out software updates to admin accounts
3. Create educational resources via YouTube Videos and Podcast episodes
4. Offer one on one video support calls to help clients adjust and learn

If you ask a studio owner that is currently in the onboarding phase making the switch, they’ll tell you it was because of the ease of use when navigating the software. If you ask a studio owner that recently launched fitDEGREE to their clients, they’ll tell you it was because of the support they received from our team along the transition. If you ask a studio owner that has been with fitDEGREE for years, they will tell you it was because the clients loved their new app experience.

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Every stage of the journey will tell you a fresh reason why they made the switch to our platform. We could tell you more about this, or you could ask them yourself!  

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Before making any business decision it is a good idea to find references, and the same goes for software! Feel free to ask our team for references or reach out to other local studios on our platform and ask them “Why fitDEGREE?”.

Not many know this but fitDEGREE didn't actually start out as a management software for fitness studios! In 2015 fitDEGREE was originally founded as an app to help college students find a fitness partner on their college campus. Later on, the founding team pivoted to management software while still staying true to their core in making fitness a social experience.