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Studio Intelligence Summit

Session 5

Niki Riga

Retention strategies to keep your clients committed

You’ve spent time and money finding new clients, now how do you keep them? Let’s talk about the most effective fitness retention strategies to make sure your members are committed and engaged for years to come.

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Niki Riga

Studio Intelligence Summit

Session 5

:

Niki Riga

Session 5
-
Niki Riga
Retention strategies to keep your clients committed

What We Cover in This Session:

Niki’s background in the wellness industry and her transition from studio owner to consulting other businesses

[
1:10
]

What she says studio owners should really be focusing on, more than Instagram and just getting more leads

[
3:41
]

The “Rule of 7” and how Niki used it to build her first business

[
6:50
]

6-steps to connection building and what Niki focuses on when working with her clients

[
10:56
]

Key areas to focus on to increase retention of members in your studio

[
20:30
]

Four more simple ways to keep a client, and how just a 5 percent increase in retention can massively boost your profits

[
39:20
]

Why Niki recommends having quarterly training with your staff

[
43:42
]

An example of how she retained a member who wanted to quit, and why checking in with your clients at scheduled intervals is so importan

[
47:20
]

Up Next

Michael Jay

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Michael Jay

Chris Beer

Session 2

Chris Beer

Nicole D’Andrea

Session 3

Nicole D’Andrea

Niki Riga

Niki Riga

Studio Owner, and Coach in Boutique Fitness

Niki has been a client, a studio owner, and a coach in boutique fitness for over a decade, and she can’t think of an industry she'd rather be in. Her favorite part about coaching and studio ownership are the same: she loves supporting studio owners as they push past their limits and achieve their goals. Niki became a coach because she was regularly asked, “how did you do that!?” by other studio owners who were drowning in the day-to-day responsibilities of business ownership but didn’t have the support to grow their studio to its potential. She created Limitless Studio to partner with owners who have a vision for their business and are ready to implement systems to build the studio of their dreams.